Return Policy

Last Updated: 03/01/2024

Thank you for shopping with Craftimation. We strive to provide high-quality art and craft products. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may be eligible for a return if your item meets one of the following criteria:

• 1. Faulty Product: If the product you received is damaged or faulty, please contact us within the day you received the item. We will arrange for a return or replacement as appropriate.
• 2. Not as Described: If the product received is not as described or does not match the product images shown on our website, you may request a return by notifying us within 24 hours of receiving it.
• 3. Wrong Product Sent: In the event that you receive the wrong product, please notify us within24 hours of receiving the item, and we will arrange for the correct product to be sent to you or provide a refund.

Conditions for Returns

To be eligible for a return, please ensure that:

• The item is in its original packaging.
• The item is unused and in the same condition as when you received it.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep your information confidential.

Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Inspection in the Presence of the Delivery Person

For all eligible returns, it is imperative that you inspect the item in the presence of the delivery person. If you discover any faults, discrepancies, or issues, please bring them to the attention of the delivery person immediately. Craftimation will not be liable for return or refunds for items with issues identified after the delivery person has left.

Return Process

To initiate a return, please follow these steps:

• Contact our Craftimation Customer Support Team within the specified return period.
• Provide your order number, details of the issue, and, if possible, attach clear photos of the product.
• Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.

Refund or Replacement

Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund or replacement. If approved, refunds will be processed through online payment methods

Contact Us

If you have any questions or concerns about our return policy, please contact us at
Contact Number: +8801942852007
Email: info@craftimation.com